Service Desk Operation is the support model for our clients and is optimized with the help of automation. Analysis of the call statistics (patterns, sources etc) and call categorization (root cause analysis, correlation etc) allow the Balanced Scorecard style closed loop process to operate effectively with improved service, few outages and enhanced customer satisfaction. Aligns third party contracts such as AWS with service levels.
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Copyright CloudBurst 2017
TERMS AND CONDITIONS CLOUD BURST Software Pty Ltd ABN 86 622 303 253 t/a CloudBurst Australia Pty Ltd
“CLOUD BURST” means Cloud Burst Software PTY LIMITED (ABN 86 622 303 253) and its assignees.
"Customer” means the customer of the Partner.
"Order" means an offer by a Customer to purchase Products from
“Products” includes any goods, services and materials and any
“Due date” means, where goods are sold on credit, the date that
payment for the Products (and all other amounts payable by the
Customer) is due and payable within 14 days from date of invoice issued by CLOUD BURST.
"End User" means the person or company using the Products, being
either the Customer or the Partner as the case may be.
"Financing Statement" shall have the same meaning as assigned to this term under the PPSA.
"Intellectual Property Rights" means all rights in or to any patent,
copyright, database rights, registered design or other design right, utility model, trade mark (whether registered or not and including any rights in get up or trade dress), brand name, service mark, trade names, eligible layout right, chip topography right and any other rights of a proprietary nature in or to the results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registrable or not and wherever existing in the world including all renewals, extensions and revivals of, and all rights to apply for, any of the foregoing rights.
“Late Payment surcharge” means the charge on all amounts not paid
by the Customer by the Due Date as described in clause 6.
"Partner" or "you" means the person or company placing the Order
whether on its own behalf or on behalf of Customers.
"PPSA" means the Personal Property Securities Act 2009 (Cth).
"PPSR" means the Personal Property Securities Register established
under the PPSA.
“Restocking Fee” means the charge as described in clause 14 to cover the costs of handling goods returned (not being goods that are defective or damaged or that do not comply with the order or quote).
"Security Interest" means a security interest that is subject to the PPSA. "Suppliers" means the suppliers of products and software components
to CLOUD BURST or directly to you on behalf of CLOUD BURST.
"Third Party Products" means any products, software or services
supplied by Suppliers to CLOUD BURST or directly to you.
1. Acceptance of Order
CLOUD BURST may accept any Order in whole or in part. Shipping by
CLOUD BURST of Products for delivery pursuant to an Order (whether by single or multiple delivery) shall be taken as acceptance to the extent shipped. Accepted Orders (which includes forward orders and back orders) may not be varied or cancelled by the Customer without written approval from CLOUD BURST and, subject to the provisions set out in clause 12, there is no right of return.
2. Credit granting
CLOUD BURST may accept an Order and allow credit for part or all of its value or may accept an Order and require pre-payment as a condition of delivery. Credit approval once granted may be withdrawn at any time. Where credit approval has not been granted or is withdrawn, payment for all Products supplied is required before delivery. Where credit has been approved, all invoices issued by
CLOUD BURST are due and payable by the Due date.
The price of the Products shall be as agreed between the parties, as published, or otherwise such amount as indicated on invoices provided by CLOUD BURST regarding Products ordered. Prior to acceptance of an Order, CLOUD BURST may change its published prices at any time without notice.
4. Freight and Handling charges CLOUD BURST may charge for freight and handling having regard to the mode of transport, distance and volume of Products supplied. The rates of charge are subject to change at any time without notice.
5. Late Payment surcharge
CLOUD BURST may impose a Late Payment surcharge on any amounts not paid and undisputed by you or the Customer by the Due Date. The Late Payment surcharge is calculated at the rate of 1.5% of that amount per calendar month on any overdue amounts as from the Due Date and compounding monthly until paid.
CLOUD BURST reserves the right to recover from you any Goods and Services Tax (GST) payable in respect of supply of Products.
Unless expressly included all amounts expressed or described in any agreement, price list or in invoices are GST exclusive.
Delivery of Products may not be refused after an Order has been accepted by CLOUD BURST. Where prices are stated as inclusive of delivery, delivery is to the delivery point accepted by CLOUD BURST.
You shall make all arrangements necessary to accept delivery of the Products whenever they are tendered for delivery. In the event that you are unable to accept delivery of the Products as arranged, then CLOUD BURST shall be entitled to charge a reasonable fee for redelivery. Delivery of the Products to a third party nominated by you is deemed to be delivered to you for the purposes of this agreement. The failure of CLOUD BURST to deliver by a time specified by you shall not entitle you to treat that contract as breached or repudiated. CLOUD BURST shall not be liable for any loss or damage or expense arising from failure by CLOUD BURST to deliver the Products promptly or at all. Where only partial delivery of an Order is made the Customer shall accept such delivery and be liable for payment thereof notwithstanding that other parts of the Order may be related.
You acknowledge that delivery of the Products at a certain time and date cannot always be guaranteed by CLOUD BURST. The reason for this is that CLOUD BURST, from time to time, relies on Suppliers in respect of some of the Products provided by CLOUD BURST.
Accordingly, you will hold CLOUD BURST harmless for any delay in the delivery of the Products caused by the Suppliers. In the event that any Third Party Products that are essential in order for CLOUD BURST to provide the Products to you or the Customer are no longer available to CLOUD BURST, CLOUD BURST reserves the right to cancel some or all of the Orders made by you in which event a full or partial refund (if applicable and as the case may be) will become payable to you or the Customer. For the avoidance of doubt, if the Products are supplied directly to the Customer you are required to make the Customer aware of these terms. If the Customer fails to comply with these terms, you will be liable under this clause as if the Products were delivered to you.
The Signatory/ies hereby binds himself/themselves jointly and severally as surety and co-principal debtor/s in with the Partner in CLOUD BURST’s favor of, its Order or assigns, for payment of any amount which is now or in the future becomes due or owing by the Partner to CLOUD BURST.
9. Risk, Title and the Personal Property Securities Act
(a) Products supplied by CLOUD BURST to you or the Customer will be at your risk upon delivery to you or the Customer or into your or the Customer’s custody (whichever is the sooner).
(b) Ownership of each unit of the Products will remain with CLOUD BURST until all amounts owing by you or the Customer to CLOUD BURST (including without limitation the purchase price of the Products and other debts between you or the Customer and (CLOUD BURST) have been paid in full.
(c) Until all amounts owing by you or the Customer have been paid in full you or the Customer may sell the Products in the ordinary course of business but only as trustee and agent of CLOUD BURST. You and the Customer must not represent to any third party that it is acting for CLOUD BURST, and CLOUD BURST will not be bound by any contracts with third parties to which you or the Customer are a party.
(d) You or the Customer must hold the proceeds it receives from any sale of the Products as trustee and agent for CLOUD BURST. All proceeds from the sale of the Products must be placed in an ADI account separate from its own monies and you or the Customer must not allow any person to have control of, or grant a security interest over the proceeds or the accounts in which they are held. You or the Customer must make immediate payment to CLOUD BURST from the accounts in which the proceeds are held of all amounts which may be owing by you or the Customer to CLOUD BURST.
(e) Until all amounts owing by you or the Customer have been paid in full, you or the Customer may, subject to 9(c), take possession of the Products and hold them as trustee and agent for CLOUD BURST. You or the Customer must store the Products in such a manner that they are readily distinguishable from the other goods held by you or the Customer and so they clearly show that they are the property of CLOUD BURST.
(f) If you or the Customer becomes insolvent or does not comply with any terms of this Agreement in relation to the payment of any amount owing to CLOUD BURST or otherwise, then:
(i) immediately on CLOUD BURST's request, you or the Customer
must return any Products acquired from CLOUD BURST;
(ii) CLOUD BURST may enter upon the premise (or where the Products are stored) and take possession of the Products;
(iii) CLOUD BURST may retain, sell or otherwise dispose of the Products.
(g) If you or the Customer makes a payment to CLOUD BURST at
any time whether in connection with this Agreement or otherwise CLOUD BURST may, at its absolute discretion, apply that payment to first satisfy obligations that are not secured, then obligations that are secured, but not by a purchase money security interest, in the Order in which those obligations were incurred, and then obligations that are secured by a purchase money security interest in the Order in which those obligations were incurred.
(h) You acknowledge that under this Agreement you grant a
Security Interest to CLOUD BURST, that CLOUD BURST may register the Security Interest on the PPSR if permitted to do so under the PPSA and you agree to provide all assistance reasonably required to facilitate this.
(i) You waive the right to receive a notice of a verification statement in relation to any registration on the PPSR.
(j) If Chapter 4 of the PPPSA would otherwise apply to the enforcement of the Security Interest arising in connection with this Agreement you agree the following provisions of the PPSA will not apply to the enforcement of this Agreement:
(i) section 95 (notice of removal of accession), to the extent that it requires CLOUD BURST to give a notice to the Customer;
(ii) section 96 (when a person with an interest in the whole may retain an accession);
(iii) subsection 121(4) (enforcement of liquid assets – notice to grantor);
(iv) section 125 (obligation to dispose of or retain collateral);
(v) section 130 (notice of disposal), to the extent that it requires CLOUD BURST to give a notice to the Customer;
(vi) paragraph 132(3)(d) (contents of statement of account after disposal);
(vii) subsection 132(4) (statement of account if no disposal);
(viii) section 135 (notice of retention);
(ix) section 142 (redemption of collateral); and
(x) section 143 (reinstatement of security agreement).
(k) Notices or documents required or permitted to be given to CLOUD BURST or you for the purposes of the PPSA must be given in accordance with the PPSA.
(l) By providing the Products to the Customers you agree to enter into a contract for sale with the Customers on the terms set out in this clause 9 and associated clauses 15 and 16. In so far as permissible by law, you must ensure that any such contract between you and the Customers entitles CLOUD BURST to register a Security Interest over the Customer in respect of the Products or any monies owning by you or the Customer to CLOUD BURST in relation to the Products.
(m) You shall indemnify CLOUD BURST to the fullest extent permissible by law for any breach of clauses 9, 15 and 16 by you or the Customer.
10. Special Ordered Product
Direct costs may be added to any Product that has been specially ordered for you or a Customer (whether locally or from overseas) or which does not form part of the range in the current CLOUD BURST published price list and shall not in any case be eligible for return.
11. Credit Card recovery of costs
A service fee may be charged to you or the Customer where payment is made by way of a credit card. The current service fees for Visa and MasterCard cards is 1.5% (including GST) but this rate may be varied by CLOUD BURST without prior notice. No other cards are accepted.
If the Customer makes direct payments to CLOUD BURST, it is your obligation to inform the Customer about these charges.
12. Claims, Repairs and Returns
You shall inspect the Products on delivery and shall notify CLOUD BURST in writing of any apparent defect, shortage in quantity, damage or failure to comply with the Order or quote. No claims for defective Products, shortage in quantity, damage or failure to comply with the Order or the quote will be accepted unless CLOUD BURST is notified in writing within five (5) business days of delivery. For the avoidance of doubt, any claims made within the five (5) business day period referred to in the preceding sentence shall be subject to clause 18 of these Terms and Conditions.
You agree that you will not return any of the Products without first informing CLOUD BURST and obtaining a Returns Authority Number (RAN) number issued by CLOUD BURST. The issue of a RAN is not of itself any kind of admission or acceptance of a return.
No credit or replacement shall be given or repair undertaken unless and until Products so returned have been verified as being defective or otherwise valid for repair or return by CLOUD BURST.
You shall be liable for a Restocking Fee on all goods accepted for return. The Restocking Fee shall not apply to goods returned for being defective, damaged or for failing to comply with the Order or quote. The current Restocking Fee is 15% of the price of the Products returned.
All freight, handling and other charges in relation to returning goods (other than goods defective, damaged or not ordered) are your responsibility.
If the Products are supplied directly to the Customer you are required to make the Customer aware of these terms. If the Customer fails to comply with these terms, you will be liable under this clause as if the Products were delivered to you.
13. Set Off
You shall not be entitled to set off against or deduct from the price of Products sold any sums owed or claimed to be owed to you by CLOUD BURST.
14. Disputed Charges
If you object to any invoiced item, you may withhold payment of the disputed amount but only if, on or before payment or the Due date for payment (whichever first occurs), notice in writing of the dispute is given to CLOUD BURST, setting out the details of the amount disputed, the reasons for the dispute, and the basis for calculating the disputed amount. CLOUD BURST will investigate all disputes. If the amount is found to be payable (in whole or in part) then you must pay the due amount within 7 days of receiving notice and the basis of the decision. Invoiced amounts that are not objected to in writing
within 30 days of the invoice date are deemed to be correctly
charged. CLOUD BURST will not accept any disputes directly from End Users unless you are the End User.
15. Credit Policy and Default
If you or the Customer defaults in payment of any invoice when due and payable, you shall indemnify CLOUD BURST from and against all expenses costs and disbursements incurred by CLOUD BURST in pursuing the debt including all reasonably charged legal costs on a “solicitor and own client” basis and the fees or commission charged to CLOUD BURST by any mercantile agency. If you or the Customer fail to pay for the Products in accordance with invoices issued to you or the Customer, CLOUD BURST may at its sole discretion do any one or more of the following:
(a) cancel any provision of credit to you;
(b) reverse any discounts allowed;
(c) require cash pre-payment for any further Products ordered;
(d) provide to a credit reporting agency details of the payment
(e) commence legal proceedings against you(and any guarantors)
for all outstanding amounts, interest and costs;
(f) decline to supply Products to you or the Customer (even if the
Order has been accepted and the goods are in transit);
(g) terminate any other agreement with you; and
(h) exercise any other rights at law.
For the avoidance of doubt, by entering into this agreement you
assume full liability for monies owed by the Customer to you, CLOUD BURST or the Supplier. In the event a Customer does not pay
CLOUD BURST or the Supplier for any Products or Third Party Products (as the case may be), you acknowledge that CLOUD BURST or the Supplier may recover any outstanding monies from you under this clause 15 and, in turn, you may recover any monies outstanding from the Customers.
Notwithstanding any other provision to the contrary, but subject to the PPSA, if any amount is not paid by you or the Customer by the due date, CLOUD BURST reserves the following rights in relation to the Products until all amounts owed by you or the Customer to CLOUD BURST in respect of the Products and all other Products sold and other fees and charges are fully paid:
(a) legal and equitable ownership of the Products;
(b) to retake possession of the Products; and
(c) to keep or resell any of the Products repossessed.
You hereby grants full leave and license without any liability to
CLOUD BURST and any person authorised by CLOUD BURST on reasonable notice and subject to safety and security policies, to enter during business hours any premises where the Products may for the time being be placed or stored for the purpose of retaking possession of Products for which payment is overdue (subject to clause 14), if no
loss, harm or damage is caused to the to the Products or to any other thing or item at those Premises. For the avoidance of doubt and, in accordance with clause 9, you must cause the Customers, by way of written agreement, to grant CLOUD BURST the same benefits you have granted to CLOUD BURST under this clause 16.
17. Returned cheques
An administration fee of $55.00 (including GST) plus all associated bank charges may be applied to any cheque payment returned unpaid by the bank for whatever reason.
18. Disclaimer and Limitation of Liability
(a) You acknowledge that CLOUD BURST acts as an agent in providing. Third Party Products. Accordingly, CLOUD BURST cannot and will not provide any guarantees with respect to the quality or availability of Third Party Products it provides via the engagement of Suppliers (which includes, but is not limited to
Cloud services) In the event that Third Party Products are no longer available or temporarily unavailable to CLOUD BURST or there is a reduction in quality of the Third Party Products
(whether temporarily or permanently) and therefore CLOUD BURST can no longer provide all or part of the Third Party Products to you or the Customer, CLOUD BURST will not assume any liability to you or the Customer for any losses incurred by you or the Customer as a result of the unavailability or reduced quality of the Third Party Products.
(b) It is your responsibility to inform the Customer of the restrictions imposed by clauses 18(a) and 18(c) as part of your terms of
sale to the Customer. In failing to do so, you will assume full
liability of the Customer's losses under this clause in the event
such Customer brings a claim against you or CLOUD BURST or a
(c) To the extent permitted by law, CLOUD BURST will not be liable to you or the Customer or any other person under any circumstances for loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person ,or for any indirect, incidental or consequential damages sustained or incurred by you or the Customer, whether such liability arises directly or indirectly as a result of:
(i) any negligent act or omission or willful misconduct of
CLOUD BURST or its employees or agents;
(ii) the supply, performance or use of any Products; or
(iii) any breach by CLOUD BURST of its obligations under these
Terms or relevant Sales Contract.
19. Intellectual Property
(a) Nothing in this Agreement gives you or the Customer any
interest or right in the Intellectual Property Rights of CLOUD BURST or any Supplier.
(b) You and the Customer may only use the Products in way that
will not infringe the Intellectual Property Rights of CLOUD BURST or the Suppliers.
(c) The Customer is hereby granted a non-exclusive license to use
the Products BUT SUBJECT ALWAYS to clause 20 below and
subject to any end user agreements imposed by the Suppliers
in respect of the Third Party Products which you must cause the
End Users to enter into.
(d) CLOUD BURST may give such directions, impose such limitations as it thinks fit and require such undertakings as it deems necessary or reasonable in order to protect its Intellectual Property Rights or the Property Rights of a Supplier and you must comply with all those directions, limitations and give such
undertakings in respect of such use of the Products.
20. Third Party Providers & End Users
(a) You hereby acknowledge that CLOUD BURST engages Suppliers for the supply of Third-Party Products to enable CLOUD BURST to provide the Products to you and the Customer. Accordingly, you acknowledge and agree that:
(i) The Third-Party Products are subject to certain rights of the Supplier, including but not limited to Intellectual Property Rights.
(ii) The Supplier will, at all times, retain ownership of any intellectual property licensed to the Customer or you (as the case may be) by way of clause 19 of this Agreement.
(iii) You will not infringe the Intellectual Property Rights or copyright of any Supplier and if required by a Supplier, you agree to and, where applicable, cause the Customer to enter into a license agreement, end user agreement or
accept any licensing terms or similar document from the Supplier in any form prescribed by such Supplier.
(iv) You must adhere to any terms provided by CLOUD BURST or a Supplier as specified in any program documentation provided to you.
(v) You must not modify any program or hardware provided by
CLOUD BURST through a Supplier without the written consent of CLOUD BURST or such Supplier.
(vi) If you believe that a Supplier's or CLOUD BURST's Intellectual Property Rights or copyright have been infringed, you must notify CLOUD BURST and the affected Supplier within 14 days of becoming aware of this infringement.
(vii) You must accept any replacement hardware or software if so required by CLOUD BURST or a Supplier as a result if a copyright or Intellectual Property Infringement.
(b) You furthermore agree that you will cause your Customers to enter into a legally binding Agreement that:
(i) Includes a clause along the lines of the following:
“The customer agrees to use the software products only in accordance with the end user software license supplied with the software product and agrees that the vendors will have the right to enforce the terms of such end user
software license directly, as licensor, against the customer despite not being a party to this contract for sale. The term ‘vendors’ in this clause shall have the following meaning:
(a) [insert name of supplier];
(b) [insert name of supplier]; and
(ii) Under which the Customer agrees to and indemnifies CLOUD BURST and the Supplier in respect of the matters referred to in this Agreement including, but not limited to clauses 19 and 20, to the fullest extent permissible by law.
(c) If a Supplier makes any claim against CLOUD BURST as a result of
a breach by you or the Customer of this Agreement (including, but not limited to clause 19 and this clause 20), you indemnify CLOUD BURST to the fullest extent permissible by law in respect of any claim brought against CLOUD BURST by the Supplier.
(a) Product are covered by manufacturers’ warranty. To the extent permitted by law, CLOUD BURST’s entire responsibility with respect to warranties for the Products is to pass on to you the benefit of any such warranties. Subject to clause (c), software Products are not warranted by CLOUD BURST under these Terms. Such software Products are warranted in accordance with the relevant license agreements governing their use.
(b) To the extent permitted by law, the manufacturers’ warranties referred to in clause (a) are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.
(c) Certain legislation may imply warranties or conditions or impose obligations upon CLOUD BURST which cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which CLOUD
BURST is able to do so, its liability will be limited, at its option, to:
(i) in the case of Products: the replacement of the Products or
resupply of equivalent products; repair of the Products; payment of the cost of replacing the Products or acquiring equivalent products; or the payment of the cost of having the Products repaired; and
(ii) in the case of services: the supply of the services again; or
the payment of the reasonable cost of having the services
(d) CLOUD BURST does not warrant that repair facilities or parts will be available in respect of any of the Products.
You may not assign its rights or its obligations under this agreement nor subcontract any contract for the purchase of Products.
However, in the event that you sell your business or for any reason cease to carry on business, you agree to assign your Customers that are currently End Users of CLOUD BURST Products to CLOUD BURST so that CLOUD BURST may enter into supply agreements directly with such Customers.
23. Force Majeure
CLOUD BURST will have no liability to you or the Customer in relation to any loss, damage or expense caused by CLOUD BURST’s failure to complete an Order or delivery or contract as a result of fire, flood,
tempest, earthquake, riot, civil disturbance, theft, crime, strike, lock-
out, war or the inability of CLOUD BURST’s suppliers to supply necessary materials or any other matter beyond CLOUD BURST’s control.
24. Privacy Information
CLOUD BURST may give information about you or the Customer, its
guarantors, directors or proprietors to a credit reporting agency for
the following purposes:
(a) to obtain a consumer credit report about you or the Customer,
their guarantors, directors or proprietors;
(b) allow the credit reporting agency to create or maintain a credit
information file containing information about you or the
Customer, their guarantors, directors or proprietors; and
(c) to obtain commercial credit information about you or the
Customer, their guarantors, directors or proprietors from a credit
It is your responsibility to make the Customers aware of this clause
in written form prior to supplying Products to them. In doing so, you
Customers that CLOUD BURST may use and disclose their personal
information to enable CLOUD BURST provide the Products.
In any event, when dealing with CLOUD BURST, Customers and
Suppliers you agree to adhere, at all times, to the Australian Privacy
Principles and the Privacy Act 1988 (Cth).
25. Waiver of terms of agreement
The failure by either party to exercise, or delay in exercising, any
right, power or privilege available to it under this agreement will not
operate as a waiver thereof or preclude any other or further exercise
thereof or the exercise of any right or power.
26. Proper Law
The agreement is governed by and will be construed in accordance
with the laws of the State of New South Wales and the parties agree
to submit to the exclusive jurisdiction of the courts of the State of
New South Wales.
Notwithstanding the foregoing, you must:
(a) Comply with the laws of Australia and any international laws
that may be applicable to the Products, including but not limited
to laws relating to the Intellectual Property of the Suppliers; and
(b) Use your reasonable commercial endeavors to ensure that the
Customers or End Users comply with the laws of New South
Wales, Australia and any international laws that may be
applicable to the Products, including but not limited to laws
relating to the Intellectual Property of the Suppliers.
27. Entire Agreement
This document represents the entire agreement between the parties
and may not be amended except in writing signed by each of the
parties and you acknowledge that in entering this agreement it has
not relied on any oral or written representation made by any person
on behalf of CLOUD BURST.
28. Your obligations in respect of Suppliers
(a) For the avoidance of doubt, any indemnities provided under this
agreement by the Partners in favor of CLOUD BURST shall extend to the benefit of the Suppliers.
(b) You must use all reasonable commercial efforts to ensure that
End Users comply with any end user agreements issued by the
(c) You must provide CLOUD BURST with copies of all end user
agreements signed by Customers (where such agreements are
in executable form) for provision by CLOUD BURST to the relevant Suppliers.
(d) You must comply with any trade mark usage guidelines
provided by us to you on behalf of any Suppliers.
(e) You must advise Customers of any applicable warranty
guidelines and technical support guidelines issued by the
Suppliers to you or provided to you by us.
(f) You must enter into and comply with any software licensing
agreements issued by Suppliers to you or provided to you by us
where required by the Suppliers.
29. Products generally
(a) You must not make any representations or warranty claims to
third parties or employees with respect to the Products or Third
(b) You must not and, must ensure that the Customer does not,
reverse engineer, decompile or dissemble any object code
within the Products or the Third-Party Products;
(c) You must not and, must ensure that the Customer does not,
use the Products or Third-Party Products on a time sharing
(d) You must not and, must ensure that the Customer does not,
sub-license or distribute the Products or Third-Party Products.
Each party may serve any notice or court document on the other
party and on any guarantors by forwarding it by ordinary pre-paid
post, in the case of the Partner, to the address of the Partner last
known to CLOUD BURST, in the case of CLOUD BURST, to the address of CLOUD BURST last known to the Partner and, in the case of any guarantor, to the address of the guarantor last known to CLOUD BURST.
If any term of this agreement shall be invalid, void, illegal or unenforceable, the remaining provisions shall not be affected, prejudiced or impaired.
CLOUD BURST may assign or license or subcontract all or any parts of its rights and obligations hereunder without the agreement or consent of the Partner or any guarantor.
Except as otherwise agreed in writing, these terms and conditions
shall apply to all Orders made by the Partner to CLOUD BURST whether as part of the Account Application form or otherwise in future or in the course of business. To the extent that these terms and
conditions may be varied over time by CLOUD BURST then the
conditions current at the time of acceptance of any specific Order or
part of an Order shall apply. For the avoidance of doubt, these
terms and conditions shall be given priority over any terms
contained within each particular Order unless otherwise agreed in
writing between CLOUD BURST and the Partner.
What types of information does CloudBurst collect and hold?
ID information such as your name, e-mail and postal addresses, and contact numbers. Corporate information such as your employer’s detail, their ABN and office addresses, and financial history and standing IT information like your online addresses, online names, search history and content access records
USE OF INFORMATION
CloudBurst collects and uses your personal information to allow us to deliver the services you request. CloudBurst may also use your personal information to contact you to market new offerings from us and help assess our delivery performance of our existing services to you.
CloudBurst's website keeps track of the web sites and pages you visit within it in order to determine which of our services are popular. This data may be used to deliver tailored content and advertising within the CloudBurst website to you where your behaviour indicates you are interested in a particular subject area.
CloudBurst may disclose your personal information, without notice, when required to do so by law or in the good faith belief that such action in necessary to:
1. Conform to a general law order
2. Comply with legal process served on CloudBurst
3. Act under exigent circumstances to protect rights of CloudBurst
4. Protect the personal safety of the public
THIRD PARTY SHARING OF PERSONAL INFORMATION
CloudBurst specifically provides services using third party suppliers located both in Australia and around the world. These services may include the provision of software that accesses personal information in its ongoing operation, and during the provision of support services. CloudBurst is satisfied that all such third parties meet all Australian Privacy Law obligations as set out under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP standards).
CloudBurst does not sell, rent or lease its customer information to third parties. CloudBurst may contact you, from time to time, on behalf of external business partners about a particular offering that may be of interest to you. In addition, CloudBurst may share data with trusted partners to help us conduct performance or statistical analysis, send you email or postal mail, and arrange for deliveries.
All such third parties are prohibited from using your personal information except to provide these services to CloudBurst and are therefore required to maintain the confidentiality of your information.
PERSONAL INFORMATION PROTECTION
CloudBurst secures the personal information you provide us on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information is transmitted to other websites, it is protected using encryption, such as the Secure Socket Layer (SSL) protocol.
CloudBurst uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your access device by a web page server. Cookies cannot be used to run programs or deliver viruses to your device. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
The primary purpose of cookies is to provide access convenience. A cookie tells the web server that you have returned to a specific page. For example, if you personalise the SaaSify website or register within it, a cookie helps CloudBurst recall your specific information on subsequent visits. This simplifies the process of recording your personal information such as name and email address. When you return to the same CloudBurst website, the information you previously provided may be automatically populated.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CloudBurst website.
If you wish to make a complaint about how your personal information is being handled, please contact us first. We are committed to finding a solution to your query. Please call our office and speak to our Privacy Officer.
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